Knowledge Base

Your app may not be loading due to these common issues:

• Server Downtime: Hosting servers (e.g., STARTER plan, ~UGX 50,000/month) might be offline. Check cPanel’s “Server Status” or contact support.
• DNS Misconfiguration: Incorrect nameservers (e.g., not ns1.nextelsystems.com) can block access. Verify in cPanel under “Domains.”
• Resource Limits: High traffic or database overload (e.g., STARTER’s 2 databases) can crash apps like WordPress. Monitor “Resource Usage” in cPanel.
• App Errors: Bugs, outdated plugins (e.g., Joomla), or PHP version mismatches cause failures. Check app logs (e.g., WordPress debug mode).
• Payment Issues: An unpaid hosting invoice may suspend your app. Review billing in your Domain Account.

Steps to Fix:

1. Log in to https://www.nextelsystems.com/ and open cPanel.
2. Check server status, DNS, and resource usage (CPU, memory).
3. Update your app/plugins and verify PHP settings (e.g., 7.4+ for Magento).
4. Ensure your hosting plan is active (paid via MTN MoMo/Airtel Money).
5. Enable debug mode (e.g., WP_DEBUG for WordPress) to view error logs.